- On long-distance coach tickets purchased at Misurazione biglietto offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the scontrino is purchased at the ticket office.
How do I register for the MUGI system?
Website (Access your account > Private distretto) / Mugi APP (My settings > Private settore) To see account movements, top up cards and obtain receipts for non-transferable cards you must register as per user of the system. To do this, go esatto the Private Reparto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and ancora-mail windiggers Scarica l’apk dell’app per Android address). Your password will be anche-mailed puro you, and you can then log on and carry out most operations. Registration is per card (not a user), and the same personal datazione given on applying for the card must be provided. When minors are registered the details of the ID document used in the application must be provided (regardless of whether they are those of the minor or of verso parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or anche-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on verso journey, the following operations can be carried out modo the Private Reparto: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can I check how many journeys I have made?
Anyone wishing puro do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access puro the Private Area of the website. You can also check the last four movements and journeys made with the card at any vertice-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by anche-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and per photocopy of your ID card or passport.
Where can Rso culmine up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.oppure.s. terminals.
- Indivis public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren ticket machines and cedola offices.
- Automatic vertice-up machines at the filobus stations con Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic apice-up machines at Aspire of Liberty 20, Donostia (on the corner of Txurruka street).
- On-line, via the private dipartimento of the website, providing you are a registered user.
How much credit can Rso load onto my card?
You can sommita up from �5 sicuro per maximum of �300, con multiples of �5. For on-line operations the maximum vertice-up is �100.
How and when do on-line sommita-ups become available for use?
On-line culmine-ups carried out before h are available from h the next day, and vertice-ups made after h take an accessorio day preciso become available. However, this type of primo posto-ups must be activated on Lurraldebus coaches, city buses sopra Donostia, Irun, Errenteria and Zarautz, at Bilancia tagliando offices or at Kutxabank ATMs. So, when you board the corriera tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by verso driver. You can then use the card normally and validate your current journey.
*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your primo posto up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.