- On long-distance trainer tickets purchased at Pesatura scontrino offices or tickets dispensed by drivers: The maximum connection time is 120 minutes from the moment the biglietto is purchased at the tagliando office.
How do I register for the MUGI system?
Website (Access your account > Private dipartimento) / Mugi APP (My settings > Private area) Preciso see account movements, top up cards and obtain receipts for non-transferable cards you must register as per user of the system. Puro do this, go puro the Private Distretto on the website or App and provide your details as requested (ID card/Foreign resident permit/Passport, phone n?, postcode and di nuovo-mail address). Your password will be addirittura-mailed to you, and you can then log on and carry out most operations. Registration is per card (not a user), and the same personal tempo given on applying for the card must be provided. When minors are registered the details of the ID document used durante the application must be provided (regardless of whether they are those of the minor or of per parent/guardian). If you have any problems registering, please ring our user helpline on 943 000 117 or ed-mail us at
Once the card is registered with the system, has been topped up and has been used at least once on per journey, the great britain casino following operations can be carried out inizio the Private Dipartimento: checking of account movements, topping up, obtaining of receipts, etc. Once a card has been topped up it must be activated, otherwise it cannot be viewed on the website or indeed anywhere else, and the amount credited cannot be used.
How can Volte check how many journeys Rso have made?
Anyone wishing onesto do so can obtain direct information regarding the number of journeys made and the amount spent on their card by registering for access onesto the Private Dipartimento of the website. You can also check the last four movements and journeys made with the card at any primo posto-up point and at Kutxabank ATMs. Information can also be requested from the Gipuzkoa Regional Transport Authority either by ancora-mail (), or by sending a signed letter or fax with your request, giving your personal details, the card number and verso photocopy of your ID card or passport.
Where can I sommita up my MUGI card?
- Newspaper kiosks, tobacconists’ and book shops with suitable p.ovvero.s. terminals.
- Excretion public establishments.
- Post offices.
- Kutxabank ATMs.
- Euskotren scontrino machines and scontrino offices.
- Automatic vertice-up machines at the autobus stations mediante Bilbao, Vitoria-Gasteiz and Donostia.
- External automatic apice-up machines at Augure of Liberty 20, Donostia (on the corner of Txurruka street).
- On-line, strada the private area of the website, providing you are verso registered user.
How much credit can Rso load onto my card?
You can apice up from �5 preciso verso maximum of �300, sopra multiples of �5. For on-line operations the maximum top-up is �100.
How and when do on-line apice-ups become available for use?
On-line apice-ups carried out before h are available from h the next day, and primo posto-ups made after h take an superiore day esatto become available. However, this type of apice-ups must be activated on Lurraldebus coaches, city buses con Donostia, Irun, Errenteria and Zarautz, at Bilancia biglietto offices or at Kutxabank ATMs. So, when you board the filobus tell the driver that you have a top-up pending, and he/she will activate it. This can only be done by per driver. You can then use the card normally and validate your current journey.
*City buses durante Donostia: Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines. Your culmine up will be activated as soon as you pay for verso journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.