Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, CDs and original accessories in manufacturer packaging for a successful return pick-up. This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged or different item delivered to you. For seller-fulfilled items from Sports collectibles and Entertainment collectibles categories, the sellers need to be informed of the damage / defect within 10 days of delivery. For seller-fulfilled items from Fine Art category, the sellers need to be informed of the damage / defect within 10 days of delivery.
- We will not process a replacement or refund if the pickup is cancelled owing to missing MRP tag.
- This item is eligible for free replacement/refund, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.
- On the basis of the technician’s evaluation report, we will provide resolution.
- If you do not receive a response from the seller for your return request within two business days, you can submit an A-to-Z Guarantee claim.
- For TV, we may schedule a technician visit to your location and resolution will be provided based on the technician’s evaluation report.
Product details
Refunds will be issued only if it is determined that the item was not damaged while in your possession, or is not different from what was shipped to you. On the basis of the technician’s evaluation report, we’ll provide a resolution. In certain cases, if you report an issue with your Air Conditioner, Refrigerator, Washing Machine or Microwave, we may schedule a technician apbook customer care number visit to your location. If you report an issue with your Furniture,we may schedule a technician visit to your location.
Return the speakers in the original condition in brand box to avoid pickup cancellation. Replacement for defective products, products with quality issues cannot be provided if the brand has not confirmed the same through a letter/email. If you do not receive a response from the seller for your return request within two business days, you can submit an A-to-Z Guarantee claim. You can self return these products using any courier/ postal service of your choice. We will not process a replacement or refund if the pickup is cancelled owing to missing MRP tag. Return the clothing in the original condition with the MRP and brand tag attached to the clothing to avoid pickup cancellation.
For TV, we may schedule a technician visit to your location and resolution will be provided based on the technician’s evaluation report. On the basis of the technician’s evaluation report, we will provide resolution. Before returning a Tablet, the device should be formatted and screen lock should be disabled. Screen guards, screen protectors and tempered glasses are non-returnable.
Tyres (except car tyres), Rims and Oversized Items (Automobiles)
We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. Wind instruments and items marked as non-returnable on detail page are not eligible for return. Refunds are applicable only if determined that the item was not damaged while in your possession, or is not different from what was shipped to you. Lingerie, innerwear and apparel labeled as non-returnable on their product detail pages can’t be returned. All PC components, listed as Components under “Computers & Accessories” that are labeled as not returnable on the product detail page are not eligible for returns. Refunds applicable only if it has been determined that the item was not damaged while in your possession, or is not different from what was shipped to you.
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All the toys item other than Vehicle and Outdoor Category are eligible for free replacement/refund, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. This item is eligible for free replacement/refund, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. Vehicle and Outdoor category toys are eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. This item is eligible for free replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you.
We will not process a replacement if the pickup is cancelled owing to missing/damaged contents. For software-related technical issues or installation issues in items belonging to the Software category, please contact the brand directly. Software products that are labeled as not returnable on the product detail pages are not eligible for returns. In case of defective, product quality related issues for brands listed below, customer will be required to approach the brands’ customer service center and seek resolution.